If for any reason you are not completely satisfied with your purchase, simply return your merchandise within 35 days of the sales receipt date with the proof of purchase for a full refund (shipping charges are non-refundable, except in the event that Scrubby's should ship you the wrong items). The following terms apply:
All credit claims (short shipments, etc.) must be reported to our Customer Service Department within 48 hours to receive credit. No product returns will be accepted without a Return Authorization Number (RA#). When requesting authorization for return of a product, please provide:
1. Order Number
2. Date of Order
3. Credit Card Number
4. Reason for Return
Our RA number will be issued and a copy faxed or e-mailed to you. Do not write on the outside of the manufacturer's box. All returns are to be sent freight prepaid. A restocking charge of 20% applies to all products returned that are not defective. All returned products must be in original packaging and in a resaleable condition. If the product is stated to be defective, a copy must accompany products showing the type of defect.
You must call or e-mail first for an RA # before sending any product back to us.
Office: (877) 476-4276 9am-5pm CST M-F
Our E-mail Address: firstname.lastname@example.org